Terms & Conditions + Refund and Returns Policy

Last updated: January 2026

TERMS & CONDITIONS

Welcome to the official website of Sadaf Trading. By accessing or using this website, you agree to comply with the following Terms & Conditions. If you do not agree, please do not use this site.

1. Changes to Terms

Sadaf Trading reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website means you accept those changes.

2. Products & Services

Sadaf Trading provides water purification and water treatment solutions for residential, commercial, and industrial use.

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Product details are provided for general information.

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Actual products may vary slightly due to updates or availability.

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All products are subject to availability.

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3. Pricing

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All prices are listed in Bangladeshi Taka (BDT).

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Prices may change at any time without prior notice.

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If a pricing mistake occurs, Sadaf Trading reserves the right to cancel or correct the order.

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4. Orders & Confirmation

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Orders are confirmed only after verification by our team.

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Sadaf Trading reserves the right to cancel any order due to product unavailability, incorrect information, or other valid reasons.

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Customers must provide accurate contact and delivery information.

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5. Payment Policy

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Payments are accepted through agreed methods such as Cash on Delivery (COD), bank transfer, or direct payment (if applicable).

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We do not offer EMI or installment payment options.

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Orders may not be processed until payment is confirmed (for advance payments).

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6. Delivery & Installation

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Delivery time may vary depending on location and product type.

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Installation services (if applicable) will be arranged separately.

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Any delivery or service charges will be clearly communicated beforehand.

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7. Warranty & Service

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Products may include warranty based on company or supplier terms.

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Warranty does not cover damage due to misuse, improper handling, or unauthorized servicing.

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Sadaf Trading provides after-sales support based on agreed service terms.

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8. No Refund Policy

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Products once sold are generally non-refundable.

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Replacement or service support may be provided in case of valid issues, subject to inspection.

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Any exceptions will be handled on a case-by-case basis.

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9. Website Information Disclaimer

We try to ensure all information on our website is accurate. However:

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Errors or outdated information may occur.

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Sadaf Trading reserves the right to correct or update any information without prior notice.

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10. Intellectual Property

All content on this website (text, images, logo, etc.) belongs to Sadaf Trading.

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You may not copy, reproduce, or use any content without permission.

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Content is for personal and non-commercial use only.

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11. Limitation of Liability

Sadaf Trading is not responsible for:

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Any loss or damage from using this website

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Delays or issues caused by third-party services (delivery, etc.)

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Technical problems beyond our control

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Use of the website is at your own risk.

12. User Responsibility

By using this website, you agree:

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Not to misuse the website

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To provide correct and honest information

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To cooperate during order and delivery process

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13. Contact Information

For any questions regarding these Terms & Conditions or our services, please contact:

Sadaf Trading
📞 Phone: +880 1575-548484 (WhatsApp), +880 1934-330644
📧 Email: info@sadaftrading.com
📍 Address: 167/K, Shere Bangla Road, Gollamari, Khulna — Opposite of Khulna Lions School & College, Bangladesh